To all our valued online customers, we are now offering a flat-rate of R95 for shipping country wide and FREE shipping for orders of R1200 and over. WARNING: Certain products on this website contain nicotine. Nicotine is an addictive chemical.
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Shipping, Payments & Refund Policies

OVERVIEW

ONLINE ORDERS ARE CURRENTLY BEING ACCEPTED BUT WILL BE SHIPPED WHEN IT BECOMES LEGAL TO DO SO 

Refunds or and cancelation of online orders will be subject to a 10% handling fee.

A next day delivery service is used for Gauteng only and your package will be sent the same day if you order and make payment before 11h00.

Regrettably, no orders will be shipped on Public Holidays or Weekends (This includes Fridays as no shipping happens over a weekend).

All orders sent to destinations outside of Gauteng will be a road freight 1-3 day delivery due to SAA not allowing Liquids, Batteries, and so forth to be flown on aircraft any longer.  

Pick up from the shop is also available as an option at checkout, please arrange a time with us to ensure that your parcel is ready when you get to the shop.

We have a seven-day exchange and refund policy. You will have to give us an explanation for the return and offer us the opportunity to address the problem. There are a few exceptions that cannot be returned or refunded. Items that are deemed to be consumables (coils, e-liquid etc.)

 

SHIPPING

Free Shipping Over R1200

 

PLEASE ALLOW 2-3 WORKING DAYS FOR ORDERS TO BE DELIVERED TO OUTLAYING AREAS

LATE DELIVERIES
PLEASE NOTE THAT THE VAPE STUDIO WILL ENDEAVOUR TO HAVE ALL ORDERS SENT OUT AS QUICKLY AS POSSIBLE. ONCE ORDERS HAVE LEFT OUR STORE, WE ARE AT THE MERCY OF OUR COURIER PARTNERS AND CANNOT BE HELD RESPONSIBLE FOR ANY LATE DELIVERIES.

PAYMENT OPTIONS

 We accept the following payment methods at the online store; EFT, Mastercard and Visa only, no AMEX or Dinners Club cards are excepted. : 

Via Paygate:

1. Detailed description of goods and/or services
The Vape Studio is a business in the Retail Vape industry that provides retail solutions for the vaping market.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 days and delivery confirmed by way of email. All deliveries are made possible with The Courier Guy.
3. Export restriction
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by The Vape Studio is subject to availability. In cases of unavailability, The Vape Studio will refund the client
in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
Please refure to Return and Exchanges Policy.
5. Customer Privacy policy
The Vape Studio shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal
information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.
6. Payment options accepted
Payment may be made via Visa, MasterCard, or by bank transfer into the The Vape Studio bank account, the details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for The Vape Studio via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by The Vape Studio separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
10. Responsibility
The Vape Studio takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and The Vape Studio chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
12. Variation
The Vape Studio may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by The Vape Studio powered by Shopifybased in South Africa trading as
The Vape Studio, with registration number 2017/164728/07 
14. The Vape Studio contact details
Company Physical Address: Shop U11, 54 Loch Street, Meyerton, 1961
Email: store@thevapestudio_ Telephone:+27 64 764 3130

Instant EFT via PayFast

We make use of PayFast to handle our instant transactions. We have been using PayFast since we opened shop and we can guarantee you of their security features.

No proof of payment is needed if you have used the online PayFast system as the payment reflects instantly online after you made payment.

Please use your Order Number and Surname as the reference for your payment

Cash Deposits and EFT (Electronic Funds Transfer)

 REFUNDS

Refunds or and cancelation of online orders will be subject to a 10% handling fee.

We have a seven-day out of the box failure exchange and refund policy. You will have to give us an explanation for the return and offer us the opportunity to address the problem. There are a few exceptions that cannot be returned or refunded. Items that are deemed to be consumables (coils, e-liquid etc.)