Shipping, Payments & Refund Policies
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. YOUR USE OF THIS WEBSITE CONSTITUTES YOUR AGREEMENT TO THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS, YOU SHOULD IMMEDIATELY CEASE THE USE OF THIS WEBSITE
All orders placed before 12:00 pm will be packaged and booked with the courier for collection the same day. All orders placed after 12:00 pm will only be collected by the courier the following day. The courier company collects from us only once a day at 12:30pm.
A tracking number will be sent to your registered e-mail address. Please use this to track your packages. We use 3rd party couriers, and once the package has been collected from us by the courier all communication for tracking the package should be directed to the courier company.
Regrettably, no orders will be shipped on Public Holidays or Weekends (This includes Fridays as no shipping happens over a weekend).
All orders sent to destinations outside of Gauteng will be road freight 2–3-day delivery due to SAA not allowing Liquids, Batteries, and so forth to be flown on aircraft any longer.
Option 1: collect in store: here you can come in and collect your items that you have purchased in our store at Shop 14 Royal Palms Centre, Cnr Loch St and Pierneef Blvd, Meyerton, Gauteng, 1961. Our operating times are 9:00am - 7pm Mon- Fri and Saturday 9am-6pm and Sunday 9am – 2pm. Please bring with you your order number and proof of payment if you have selected the EFT option. Please adhere to store Covid 19 regulations displayed at the entrance when coming to our stores.
Option 2: Standard Delivery: The cost here is currently R95.00 (Vape Studio management reserves the right to change this at any time due to price increases). Delivery is to major city centers i.e.: East London, Cape Town, Pretoria, Johannesburg, If you are unsure if your area fits into this category, please contact us either by email or phone prior to placing your order. Vape Studio and its management are not held liable for a package that does not arrive in the allotted time due to an incorrect courier method fee being charged. Also please note our current process is that we send you a tracking number once your order has been processed (allow a few hours for the courier company to update their system)
Once you have this tracking number and it appears on "Fastway" tracking service all communication regarding your package should be direct to them as they have ownership of the package until signed off by yourself. Should you need to change the details of delivery please arrange this with them directly. Please note this applies for Monday to Thursday orders. Orders leaving on Fridays will only arrive on Monday as we do not do weekend delivery. Please note that all orders placed before 12:00 pm will go out the same day once payment has been received if orders come in after 12:00 pm the order will go out the following day.
IF YOUR ORDER IS OVER R1200 FREE SHIPPING WILL AUTOMATICALLY APPLY ON CHECKOUT. PLEASE SELECT THE FREE SHIPPING OPTION. THIS APPLIES TO OVERNIGHT AND LOCAL OVERNIGHT SHIPPING ONLY AND NOT OUTLYING AREAS. IF YOU ARE OUTLYING AND HAVE CHOSEN THE FREE SHIPPING OPTION YOU WILL BE CONTACTED TO PAY THE ADDITIONAL SHIPPING FEE BEFORE YOUR PARCEL IS SHIPPED.
Option 3: Outlying areas: The cost here is currently R95.00 (Vape Studio management reserves the right to change this at any time due to price increases). Outlying areas are areas that are a fair distance from a major town or city ie: Lydenberg, Sutherland, Ermelo and quite a few others such as townships or very remote areas. If you are unsure if your area fits into this category, please contact us either by email or phone prior to placing your order. Also please note our current process is that we send you a tracking number once your order has been processed (allow a few hours for the courier company to update their system) Once you have this tracking number and it appears on "The Courier Guy" tracking service all communication regarding your package should be direct to them as they have ownership of the package until signed off by yourself. Should you need to change the details of delivery please arrange this with them directly. PLEASE NOTE THAT THERE MAY BE ADDITIONAL CHARGES FOR SOME OUTLYING AREAS DUE TO THE REMOTENESS OF THE AREA. IF YOU ARE UNSURE, PLEASE RATHER CONTACT US BEFORE PLACING YOUR ORDER.
Please note that all orders placed before 12:00pm will go out the same day once payment has been received if orders come in after 12:00 pm the order will go out the following day.
PLEASE ALLOW 2 TO 3 WORKING DAYS FOR YOUR ORDER TO BE DELIVERED.
PLEASE NOTE THAT THE VAPE STUDIO WILL ENDEAVOUR TO HAVE ALL ORDERS SENT OUT AS QUICKLY AS POSSIBLE. ONCE ORDERS HAVE LEFT OUR STORE, WE ARE AT THE MERCY OF OUR COURIER PARTNERS AND CANNOT BE HELD RESPONSIBLE FOR ANY LATE DELIVERIES.
We accept the following payment methods at the online store; EFT, Mastercard and Visa only, no AMEX or Dinners Club cards are excepted. :
1. Detailed description of goods and/or services
The Vape Studio is a business in the Retail Vape industry that provides retail solutions for the vaping market.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 days and delivery confirmed by way of email. All deliveries are made possible with The Courier Guy and Fastway couriers.
3. Export restriction
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by The Vape Studio is subject to availability. In cases of unavailability, The Vape Studio will refund the client
in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
Please refund to Return and Exchanges Policy.
The Vape Studio shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal
information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
6. Payment options accepted
Payment may be made via Visa, MasterCard, or by bank transfer into the The Vape Studio bank account, the details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for The Vape Studio via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by The Vape Studio separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
The Vape Studio takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support.
11. Country of domicile
This website is governed by the laws of South Africa and The Vape Studio chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
The Vape Studio may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by The Vape Studio powered by Shopify based in South Africa trading as The Vape Studio, with registration number 2017/164728/07
The Vape Studio contact details:
Company Physical Address: Shop U11, 54 Loch Street, Meyerton, 1961
Email: store@thevapestudio_ Telephone: 0640236073
Instant EFT via PayFast
We make use of PayFast to handle our instant transactions. We have been using PayFast since we opened shop and we can guarantee you of their security features.
No proof of payment is needed if you have used the online PayFast system as the payment reflects instantly online after you made payment.
Please use your Order Number and Surname as the reference for your payment
Cash Deposits and EFT (Electronic Funds Transfer)
Refunds can take up to 10 business days for your customer to receive the refunded amount.
We have a seven-day out of the box failure exchange and refund policy. You will have to give us an explanation for the return and offer us the opportunity to address the problem. There are a few exceptions that cannot be returned or refunded. Items that are deemed to be consumables (coils, e-liquid, disposables etc.)
Should the purchaser fail to do this it shall be deemed as goods accepted. If the purchaser wants to return any goods for whatever reason the purchaser may do so within 7 days of receipt of the goods. All goods must be in an unused condition.
Refunds or replacement of goods, however The Vape Studio will not be liable for the refund on shipping expenses unless it is due to an error on our behalf. Should there be a claim for a manufacture default the goods will be returned by the purchaser.
Refunds can take up to 10 business days for your customer to receive the refunded amount.
Out of stock products can be exchanged for another product of the same price or will be refund via the used payment portal.