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Shipping, Payments & Refund Policies

OVERVIEW

A next day delivery service is used and your package will be sent the same day if you order and make payment before 11h00.

Regrettably, no orders will be shipped on Public Holidays or Weekends (This includes Fridays as no shipping happens over a weekend).

Pick up from the shop is also available as an option at checkout, please arrange a time with us to ensure that your parcel is ready when you get to the shop.

We have a seven-day exchange and refund policy. You will have to give us an explanation for the return and offer us the opportunity to address the problem. There are a few exceptions that cannot be returned or refunded. Items that are deemed to be consumables (coils, e-liquid etc.)

 

SHIPPING

Option 1: Collection

This option is FREE! Here you can come in and collect your items at The Vape Studio Meyerton. You can meet the team and hang out with us in the shop for a while, we love to share our knowledge.

Option 2: Overnight Delivery

The cost here is currently R95. Overnight is to major city centers like Johannesburg, Cape Town, Pretoria and East London, If you are unsure if your area fits into this category please contact us or The Courier Guy before placing your order. Our current process is that we send you a tracking number once your order has been processed. Once you have this tracking number and it appears on "The Courier Guy" tracking service all communication regarding your package can be direct to them as they have ownership of the package until signed off by yourself. Should you need to change details of delivery please arrange this with them directly. Please note this applies for Monday to Thursday orders. We do not do weekend delivery. Orders placed before 11h00 will go out the same day once payment has been received. Orders after 11h00 will go out 1st thing the following morning.

Option 3: Outlying areas

The cost here is currently R120. Outlying areas are areas that are a fair distance from a major town or city like Kimberley, Piet Retief, Paarl etc. If you are unsure if your area fits into this category please contact us or "The Courier Guy" before placing your order. Our current process is that we send you a tracking number once your order has been processed. Once you have your tracking number and it appears on "The Courier Guy" tracking service all communication regarding your package can be direct to them as they have ownership of the package until signed off by yourself. Should you need to change details of delivery please arrange this with them directly. 

Orders placed before 11h00 will go out the same day once payment has been received. Orders after 11h00 will go out 1st thing the following morning.

PLEASE ALLOW 2 WORKING DAYS FOR ORDERS TO BE DELIVERED TO OUTLAYING AREAS

LATE DELIVERIES
PLEASE NOTE THAT THE VAPE STUDIO WILL ENDEAVOUR TO HAVE ALL ORDERS SENT OUT AS QUICKLY AS POSSIBLE. ONCE ORDERS HAVE LEFT OUR STORE, WE ARE AT THE MERCY OF OUR COURIER PARTNERS AND CANNOT BE HELD RESPONSIBLE FOR ANY LATE DELIVERIES.

PAYMENT OPTIONS

 We accept the following payment methods at the online store; EFT, Mastercard and Visa only, no AMEX or Dinners Club cards are excepted. : 

Via Paygate:

1. Detailed description of goods and/or services
The Vape Studio is a business in the Retail Vape industry that provides retail solutions for the vaping market.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 days and delivery confirmed by way of email. All deliveries are made possible with The Courier Guy.
3. Export restriction
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by The Vape Studio is subject to availability. In cases of unavailability, The Vape Studio will refund the client
in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
Please refure to Return and Exchanges Policy.
5. Customer Privacy policy
The Vape Studio shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal
information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.
6. Payment options accepted
Payment may be made via Visa, MasterCard, or by bank transfer into the The Vape Studio bank account, the details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for The Vape Studio via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by The Vape Studio separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
10. Responsibility
The Vape Studio takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and The Vape Studio chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
12. Variation
The Vape Studio may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by The Vape Studio powered by Shopifybased in South Africa trading as
The Vape Studio, with registration number 2017/164728/07 
14. The Vape Studio contact details
Company Physical Address: Shop U11, 54 Loch Street, Meyerton, 1961
Email: store@thevapestudio_ Telephone:+27 64 764 3130

Instant EFT via PayFast

We make use of PayFast to handle our instant transactions. We have been using PayFast since we opened shop and we can guarantee you of their security features.

No proof of payment is needed if you have used the online PayFast system as the payment reflects instantly online after you made payment.

Please use your Order Number and Surname as the reference for your payment

Cash Deposits and EFT (Electronic Funds Transfer)

 REFUNDS

We have a seven-day out of the box failure exchange and refund policy. You will have to give us an explanation for the return and offer us the opportunity to address the problem. There are a few exceptions that cannot be returned or refunded. Items that are deemed to be consumables (coils, e-liquid etc.)