THE VAPE STUDIO

Website Terms and Conditions

Website: www.thevapestudio.co.za
Last updated: 26 October 2026

1. Introduction and Acceptance of Terms

These Website Terms and Conditions govern access to and use of the website operated by The Vape Studio.

By accessing or using this website, creating an account or placing an order, you acknowledge that you have read and understood these terms and agree to comply with them, subject to your rights under applicable South African law.

If you do not agree with these terms, you should discontinue use of the website.

Nothing in these terms is intended to exclude, restrict or limit any consumer right, remedy or protection that cannot lawfully be excluded, restricted or limited.

2. Business Information

This website is operated by The Vape Studio, a South African retail business supplying products for the vaping market.

• Trading name: The Vape Studio

• Company registration number: 2017/164728/07

• Country of operation: South Africa

• Business address: Shop 14, Royal Palms Center, corner of Loch Street and Pierneef Boulevard, Meyerton, Gauteng, 1961

• Telephone: 064 023 6073

• Email: [Insert confirmed customer service email address]

• Website: www.thevapestudio.co.za

3. Age Restriction and Responsible Use

This website and the products offered for sale are intended exclusively for adults aged 18 years and older.

By accessing this website, creating an account or placing an order, you confirm that you are at least 18 years old and legally permitted to purchase the products concerned.

The Vape Studio reserves the right to request reasonable proof of age, refuse an order or cancel a transaction where there are reasonable grounds to believe that an age restriction has not been met, subject to applicable law.

You must not purchase products on behalf of, or supply products to, anyone under the age of 18.

4. Product Safety and Health Information

Vaping products, e-liquids, nicotine-containing products and related accessories must be used responsibly and strictly in accordance with the manufacturer's instructions and applicable safety guidance.

Certain products may contain nicotine, which is addictive and can be toxic if swallowed or absorbed in significant quantities. Nicotine-containing products may cause irritation or other adverse effects.

If you are pregnant or breastfeeding, have an existing medical condition, or have concerns about nicotine or other ingredients, consult a qualified healthcare professional before using these products. If you experience an adverse reaction, discontinue use and seek appropriate medical advice.

Keep all vaping products, e-liquids, nicotine-containing products, batteries and accessories securely out of reach of children and pets. Some components may present choking, chemical exposure, ingestion or other safety hazards.

If nicotine-containing liquid comes into contact with your skin, wash the affected area promptly with soap and water. Follow the product's safety instructions and seek medical assistance if exposure or symptoms cause concern.

The products sold on this website are not represented as risk-free, nor are they intended to diagnose, treat, cure or prevent any medical condition.

5. Mechanical Devices and Advanced Equipment

Mechanical mods, rebuildable atomisers and other advanced vaping equipment are intended only for users with the necessary knowledge and experience to operate them safely.

Such equipment can present risks including short circuits, battery failure, overheating, burns, fire, explosion and personal injury if used incorrectly.

Users must:

• Read and follow the manufacturer's instructions and safety warnings.

• Use only compatible components and batteries within their specified operating limits.

• Inspect batteries, connections and equipment for damage before use.

• Never use a hybrid or hybrid-style mechanical device with an incompatible atomiser or an unsafe 510 connection.

• Never use damaged batteries or equipment, or operate a device in a way that exceeds its specifications.

• Seek competent technical guidance if uncertain about compatibility or safe operation.

Mechanical devices and rebuildable equipment should not be used by inexperienced users. If you do not understand the equipment's operating and safety requirements, do not use it.

The Vape Studio does not provide a guarantee that a product is suitable for a particular custom build or application unless this has been expressly confirmed in writing.

Nothing in this section excludes or limits any liability or consumer rights that cannot lawfully be excluded or limited.

6. Product Information, Descriptions and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, prices and availability information are accurate and up to date.

Product descriptions and specifications may be based partly on information supplied by manufacturers or distributors. Although we take reasonable steps to check the information presented, we cannot guarantee that every manufacturer-provided statement has been independently tested or verified by The Vape Studio.

Product images are illustrative. Minor differences in colour, packaging, labelling or appearance may occur between images and the product supplied.

Availability may change without notice. If a product becomes unavailable after an order has been placed, we will contact the customer to discuss an appropriate solution in accordance with applicable law and our separate Shipping, Payments, Returns and Warranty Policy.

If a material error in a product description, specification or price is identified, we will take reasonable steps to correct it and contact affected customers where appropriate. We will not rely on a website error to disregard a binding transaction or any consumer right that applies under South African law.

7. Prices, Orders and Contract Formation

All prices displayed on the website are in South African rand (ZAR), unless expressly stated otherwise.

Submitting an order constitutes an offer to purchase the selected products. An automated order acknowledgement confirms receipt of the order but does not necessarily constitute final acceptance.

An order may be subject to verification of payment, stock availability, delivery information, age eligibility and other reasonable checks.

Where an order cannot be fulfilled, we will notify the customer and arrange an appropriate resolution, including a refund where applicable.

We may investigate suspected fraud, unauthorised transactions, material pricing errors or other irregularities. Any refusal or cancellation will be handled in accordance with applicable law, including any obligation to honour an existing contract or refund amounts paid.

8. Accounts and Password Security

If you create an account on the website, you are responsible for providing accurate information and taking reasonable steps to protect your login details.

You must not knowingly share your password with unauthorised persons or use another person's account without permission.

Notify The Vape Studio promptly if you suspect unauthorised access to your account.

We may restrict or suspend account access where reasonably necessary to protect customers, prevent fraud, address misuse or maintain website security, subject to applicable law.

9. Acceptable Use of the Website

You agree to use this website lawfully and responsibly.

You must not:

• Use the website for fraudulent, unlawful or misleading purposes.

• Attempt to gain unauthorised access to the website, its systems or another user's information.

• Interfere with the website's operation, security or availability.

• Upload or transmit malicious software, harmful code or unauthorised content.

• Impersonate another person, business or representative.

• Use threatening, harassing, abusive, defamatory or unlawful language or content in communications with us or through website features.

• Publish or transmit content that infringes another person's intellectual property, privacy or other legal rights.

• Use the website to distribute unsolicited commercial communications, conduct unauthorised promotions or facilitate unlawful activity.

• Attempt to bypass security measures or interfere with another user's access to the website.

The Vape Studio may investigate suspected misuse and take reasonable measures to protect the website, customers and business operations where permitted by law.

10. Intellectual Property

Unless otherwise stated, the website's content, including text, graphics, logos, photographs, product presentation, design elements and other original materials, is owned by or licensed to The Vape Studio or the relevant rights holder.

You may access and use the website for personal, lawful shopping and informational purposes.

You must not reproduce, republish, distribute, modify, commercially exploit or otherwise use protected website content without the prior written permission of the relevant rights holder, except where permitted by law.

Product names, logos, trademarks and other brand assets belonging to third parties remain the property of their respective owners.

11. Third-Party Services and External Links

The website may rely on third-party service providers, including payment processors, courier companies, website technology providers and other service partners. It may also contain links to external websites.

Third-party services and websites may be governed by their own terms and privacy policies.

The Vape Studio is not responsible for the independent content or privacy practices of unrelated external websites. However, this does not exclude any responsibility The Vape Studio has for its own services, representations, contractual obligations or conduct under applicable law.

12. Privacy and Personal Information

The Vape Studio takes reasonable steps to protect personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable laws.

Personal information may be processed where lawful and reasonably necessary to:

• Create and administer customer accounts.

• Process and fulfil orders.

• Arrange payment and delivery.

• Respond to customer enquiries and complaints.

• Maintain website security and prevent fraud.

• Meet legal, regulatory and record-keeping obligations.

• Provide customer support and administer business operations.

Where necessary, information may be shared with authorised service providers, such as payment processors and courier companies, for legitimate operational purposes and subject to applicable legal requirements.

Customers may have rights to request access to or correction of their personal information and to exercise other rights available under applicable law.

Please consult our Privacy Policy for further information about the collection, use, storage and protection of personal information.

For privacy-related enquiries, contact us using the details in section 2.

13. Limitation of Liability

Nothing in these terms excludes or limits any liability, remedy or consumer right that cannot lawfully be excluded or limited under South African law.

Subject to that requirement, The Vape Studio will not be responsible for losses that are not reasonably foreseeable, or for delays or failures caused by circumstances beyond its reasonable control, except where applicable law provides otherwise.

Customers are responsible for following product instructions, safety warnings and applicable operating requirements. The Vape Studio does not accept responsibility for harm arising from misuse, unauthorised modification, incompatible components or failure to follow safety instructions, to the extent that such responsibility may lawfully be excluded.

Nothing in this section removes any rights a customer may have in respect of defective, unsafe, incorrectly supplied or misdescribed goods, or any other rights provided by applicable law.

If you experience a problem with the website, an order or a product, please contact us so that we can investigate and seek an appropriate resolution.

14. Indemnification

You are responsible for losses directly caused by your unlawful use of the website or your deliberate or negligent breach of these terms, to the extent provided by applicable law.

Nothing in this section requires you to indemnify The Vape Studio for its own unlawful conduct, negligence where liability cannot lawfully be excluded, breach of statutory duty or any other liability that cannot legally be transferred to you.

15. Notices and Communications

The Vape Studio may communicate with customers using the contact details supplied during account registration or checkout, including by email, telephone or other reasonable communication methods.

We may also publish general notices or updates on the website.

Customers are responsible for ensuring that their contact and delivery information is accurate and up to date. Important notices relating to an individual order will be provided through an appropriate communication method where reasonably practicable.

16. Separate Shipping, Payments, Returns and Warranty Policy

Purchases made through the website are also subject to The Vape Studio's separate Shipping, Payments, Returns, Refunds and Hardware Warranty Policy.

That policy explains order processing, delivery arrangements, delivery charges, accepted payment methods, returns, exchanges, refunds and applicable hardware warranty procedures.

Customers should review that policy before placing an order.

If any policy provision conflicts with a mandatory legal requirement, the applicable law will prevail.

17. Governing Law and Disputes

These Website Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be handled in accordance with applicable South African law and the jurisdiction of a competent court, subject to any applicable consumer rights and statutory dispute-resolution procedures.

Nothing in this section prevents a customer from exercising a right or remedy available under applicable law.

18. Changes to These Terms

The Vape Studio may update these terms from time to time to reflect changes in its business operations, website functionality, products or legal requirements.

The latest version will be published on the website with an updated revision date.

Changes will not retrospectively remove rights that have already accrued to customers or unlawfully alter the terms of an existing transaction.

19. Contact Us

For questions about these Website Terms and Conditions, please contact:

The Vape Studio

• Address: Shop 14, Royal Palms Center, corner of Loch Street and Pierneef Boulevard, Meyerton, Gauteng, 1961

• Telephone: 0734985481

• Email: [Insert confirmed customer service email address]

• Website: www.thevapestudio.co.za

We will make reasonable efforts to respond to enquiries as promptly as possible.