Rewards Programme

The Vape Studio — Smile Rewards Terms and Conditions

Last updated: 26 October 2026

1. About Smile Rewards

Smile Rewards is The Vape Studio's customer loyalty programme. Eligible customers can earn points on qualifying purchases and redeem them for rewards in accordance with these Terms and Conditions and the settings configured in our Smile Rewards system.

The programme advertises rewards equivalent to 5% back on eligible purchases, calculated on the product value excluding VAT. Rewards are issued as points, not as cash.

By participating in Smile Rewards, you agree to these Terms and Conditions.

2. Eligibility

You must be at least 18 years old to participate.
You must provide accurate account information and comply with our website terms and applicable laws.
Rewards points are linked to your registered account and may not be sold, transferred to another customer or exchanged directly for cash.
We may investigate suspected fraud or abuse and take reasonable action in accordance with these Terms and Conditions and applicable law.

3. How You Earn Points

Eligible customers earn Smile Rewards points at the programme's configured earning rate. The advertised offer is 5% back on eligible purchases, calculated on the product value excluding VAT.

VAT does not contribute to the rewards earned. Points are calculated on the eligible product amount excluding VAT, after discounts and before applying redeemed rewards. Delivery charges and other non-eligible charges are excluded from the calculation.

Sale items remain eligible for rewards. Points on sale items are calculated using the discounted product value excluding VAT, rather than the original price.

Example: If an eligible product costs R115 including 15% VAT, its value excluding VAT is R100. At the advertised 5% rewards rate, rewards are calculated on R100, not R115.

Where a purchase is paid partly using previously redeemed rewards, new points are calculated on the remaining eligible product amount excluding VAT, subject to the programme's configured rules.

Points are generally credited after an eligible order has been successfully paid and processed. Points may be delayed while an order is pending, cancelled, disputed or being investigated for suspected misuse.

The points credited to your account and the earning and redemption rates configured in Smile Rewards determine your available rewards balance.

4. Eligible Purchases

Eligible purchases may include qualifying purchases made through our website and at our physical stores, provided the transaction is correctly linked to your Smile Rewards account and the relevant store system supports the transaction.

Unless expressly stated otherwise, the following do not earn points:

Delivery and shipping charges.
The VAT portion of a purchase.
Cancelled, unpaid or fully refunded purchases.
The portion of a purchase paid for using previously redeemed rewards.
Gift cards, store credit or other excluded products, unless expressly included in the programme.
Transactions identified as fraudulent or abusive.

Sale items remain eligible, with rewards calculated on the discounted product value excluding VAT.

In-store rewards activity is subject to the functionality enabled in our rewards system. Please ask our staff for assistance linking an in-store purchase to your account.

5. Redeeming Points

You may redeem available points for rewards through the redemption options made available by Smile Rewards.

The points-to-value conversion rate, minimum redemption requirements, redemption increments and any limits are those displayed in the rewards system at the time of redemption.
Points cannot be exchanged directly for cash or transferred to another customer.
Points generally cannot be applied retrospectively to completed purchases.
Rewards cannot be redeemed for delivery charges unless the system expressly permits this.
Redemption availability may depend on the order, account status and configured programme rules.

Any restrictions will be applied subject to applicable South African law.

6. Points Expiry and Account Inactivity

Smile Rewards points expire after 90 consecutive days of account inactivity.

Any qualifying activity on your Smile Rewards account resets the 90-day inactivity period. Qualifying activity includes:

Making a purchase linked to your Smile Rewards account.
Earning new rewards points through an eligible transaction.
Redeeming existing rewards points towards a qualifying purchase.

As long as qualifying activity occurs at least once every 90 days, your account remains active and your points will not expire due to inactivity.

If no qualifying activity takes place for 90 consecutive days, your rewards points may expire in accordance with the Smile Rewards system's settings.

Customers are responsible for monitoring their rewards balance and using their points before they expire. Expired points may no longer be available for redemption.

This policy is subject to the functionality of the Smile Rewards system and applicable South African law.

7. Cancellations, Returns and Refunds

If an order is cancelled or refunded, points earned on the affected purchase may be reversed or adjusted.

For partial refunds, the points balance may be recalculated to reflect the remaining eligible purchase amount excluding VAT.

Where points were redeemed on an order that is subsequently cancelled or refunded, the redeemed points may be restored in accordance with the rewards system's functionality and the circumstances of the transaction.

These rules do not limit any rights you may have under the Consumer Protection Act 68 of 2008 or other applicable South African law. Your statutory rights regarding defective, unsafe, incorrect or misdescribed goods remain unaffected.

8. Promotions and Bonus Points

From time to time, The Vape Studio may offer bonus points, limited-time promotions or additional earning opportunities.

Any special conditions, qualifying products, promotional periods and limits will be communicated with the relevant offer. Where a promotion has specific conditions, those conditions apply to that promotion, subject to applicable law.

9. Misuse and Fraud

Smile Rewards may not be used fraudulently or in a way intended to manipulate the programme.

We may investigate suspicious activity, correct points credited in error, reverse improperly awarded points or suspend an account where reasonably necessary. We will act in accordance with applicable law and consider the circumstances of the transaction.

10. Changes to the Programme

The Vape Studio may update the programme, its earning or redemption settings, or these Terms and Conditions from time to time.

Where a change materially affects customers, we will take reasonable steps to communicate it. Changes will not remove rights that have already accrued under applicable law.

If the programme is discontinued, we will communicate any relevant arrangements for existing points, subject to applicable law and the circumstances at the time.

11. Personal Information

Personal information used to administer Smile Rewards will be handled in accordance with The Vape Studio's Privacy Policy and the Protection of Personal Information Act 4 of 2013 (POPIA).

We may use relevant account and transaction information to administer points, process redemptions, investigate discrepancies, prevent fraud and provide programme-related service communications.

Marketing communications will be handled in accordance with applicable law and your communication preferences.

12. Points Balances and Technical Issues

You are responsible for checking your rewards balance and reviewing the transactions recorded in your account.

If you believe points have been calculated, credited, deducted or expired incorrectly, please contact us with the relevant order or transaction details.

We will investigate reported discrepancies and correct confirmed errors where appropriate. Nothing in these terms excludes liability where the law does not permit it.

13. Relationship to Other Policies

These Terms and Conditions should be read together with The Vape Studio's website Terms and Conditions, Privacy Policy, and Returns and Refunds Policy.

If there is a conflict, applicable South African law will prevail. Nothing in these terms excludes or restricts a consumer right that cannot lawfully be excluded or restricted.

14. Contact Details

For questions about Smile Rewards, points balances or redemptions, please contact:

The Vape Studio

Shop 14, Royal Palms Center
Corner of Loch Street and Pierneef Boulevard
Meyerton, Gauteng, 1961
South Africa

Telephone: 064 023 6073
Email: info@thevapestudio.o.za
Website: www.thevapestudio.co.za