Shipping policy
OVERVIEW
A next day delivery service is used, and your package will be sent out the same day if you order and make payment before 11h00.
Regrettably, no orders will be shipped on Public Holidays or Weekends (This includes Fridays as no shipping happens over a weekend).
Pick up from the shop is also available as an option at checkout, please arrange a time with us to ensure that your parcel is ready when you get to the shop.
We have a seven-day exchange and refund policy. You will have to give us an explanation for the return and offer us the opportunity to address the problem. There are a few exceptions that cannot be returned or refunded. Items that are deemed to be consumables (coils, e-liquid etc.)
SHIPPING
Option 1: Collection
This option is FREE! Here you can come in and collect your items at The Vape Studio Meyerton. You can meet the team and hang out with us in the shop for a while, we love to share our knowledge.
Option 2: Courier Delivery
The cost here is currently R100. Courier to major city centers like Johannesburg, Cape Town, Pretoria and East London 2-3 days, If you are unsure if your area fits into this category please contact us or Fastway Couriers before placing your order 2-5 days. Our current process is that we send you a tracking number once your order has been processed. Once you have this tracking number and it appears on "The Courier Guy" tracking service all communication regarding your package can be direct to them as they have ownership of the package until signed off by yourself. Should you need to change details of delivery please arrange this with them directly. Please note this applies for Monday to Thursday orders. We do not do weekend delivery. Orders placed before 11h00 will go out the same day once payment has been received. Orders after 11h00 will go out 1st thing the following morning.
Option 3: Outlying & High-Risk areas as per The Courier Guy
A Surplus courier fee may apply as per the courier guy. Outlying & High-risk areas are areas that are a fair distance from a major town or city like Kimberley, Piet Retief, Paarl etc. and areas classified as high risk. If you are unsure if your area fits into this category, please contact us or "The Courier Guy" before placing your order. Our current process is that we send you a tracking number once your order has been processed. Once you have your tracking number and it appears on "Fastway Couriers" tracking service all communication regarding your package can be direct to them as they have ownership of the package until signed off by yourself. Should you need to change details of delivery please arrange this with them directly.
Orders placed before 11h00 will be collected by the courier the same day once payment has been received. Orders after 11h00 will go out 1st thing the following working day.
PLEASE ALLOW 2 - 5 WORKING DAYS FOR ORDERS TO BE DELIVERED TO OUTLAYING AREAS
LATE DELIVERIES
PLEASE NOTE THAT THE VAPE STUDIO WILL ENDEAVOUR TO HAVE ALL ORDERS SENT OUT AS QUICKLY AS POSSIBLE. ONCE ORDERS HAVE LEFT OUR STORE, WE ARE AT THE MERCY OF OUR COURIER PARTNERS AND CANNOT BE HELD RESPONSIBLE FOR ANY LATE DELIVERIES.